End Client
Pacific Controls, Dubai.
Industry
Automation, Energy Management.
The Requirement
Pacific Controls’ office complex in Dubai is the Middle–east’s first Platinum Certified Green Building. Pacific Controls had implemented several systems to achieve the same including the Building Management System (BMS). They were looking for an enterprise level asset management system that can seamlessly integrate with their BMS and other systems to monitor and maintain the infrastructure. They also needed several Key Performance Indicator (KPI) reporting features and a very flexible application that could be customized on certain areas to meet the integration requirements.
Pacific Controls also provides Facility Management services to their clients like EMAAR and manages their command control center (CCC). They were looking for using a single system for all these requirements and since they manage multiple buildings, it was very hard for the CCC operators to act on alarms received from the buildings in finding out the nature of the problem, ascertaining whether it requires to be serviced and if yes, identifying whether the asset is under warranty or not and whether the contractor should be issued the work order to fix the problem or a local technical can be assigned the job.
SIERRA’s Solution
After a thorough evaluation Pacific Controls chose to implement SIERRA’s Asset Management and Helpdesk and Knowledgebase solutions to manage their green building as well as support their facility management services operations by integrating with their command control center operations.
Key Benefits
