Ability to work both independently and as part of a team
Excellent written and spoken English
Excellent analytical and problem-solving skills
Excellent customer service skills
Previous experience dealing with customer support cases for software applications via e-mail and telephone
Familiarity with the help desk/support ticket management tools is advantageous
Requirement gathering and specification documentation
Understanding of change and release management
Knowledge of web application architecture, IIS configuration, and database backups
Understanding of software development cycle with a focus on implementation & support
Skills
Male candidates required Good exposure to manual testing Good Knowledge in warehouse domain Good problem solving & communication skills Good exposure to application support to clients.
