eFACiLiTY SIERRA ODC Private Limited
Instant Feedback System

Dear [Prospect],

 

Greetings from SIERRA!!!

 

Thank you for reaching out to us. We appreciate your interest in our product.

 

Please find a quick outline of the eFACiLiTY® Instant Feedback System & our company profile below.

eFACiLiTY® Instant Feedback System

 

The occupants/employees of buildings generally do not report the problems they experience in the toilets/cafeterias/common areas.  They may also hesitate to give feedback/suggestions due to reasons like not knowing whom to report to. Or, they may not bother to make efforts to raise a complaint due to sheer lack of interest. It leads to the need for doing frequent monitoring/inspections involving an additional workforce and a lot more effort to maintain the facility at its best.

 

With the eFACiLiTY® Instant Feedback System, it is super friendly for occupants/employees to report a problem/issue/feedback to the management with a single click using touch panels/kiosks, instant feedback smart IoT buttons, and feedback posters aligned with QR codes. And it helps facility managers to significantly enhance the quality of their services while saving manpower costs and enhancing occupant experience.

eFACiLiTY® Key Features

  • Instant feedback from employees via wall-display panels/kiosk/Smart IoT buttons/QR codes etc.
  • Area/location/site/facility-wise configurable feedback options
  • Instant Email/SMS/WhatsApp notifications on receipt of negative/positive feedback
  • Auto-creation of helpdesk calls against feedback that requires immediate support
  • Real-time feedback analytics via dashboards based on average rating
  • Captures general feedback/complaints/suggestions at various places
  • Templates for the users to easily define their feedback
  • SLA monitoring and corrective action updates to the requestor through helpdesk integration
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PRODUCT FEATURES
PRESENTATION
 

Key Implementations

 

eFACiLiTY® is in the market since 2004, constantly upgraded with the latest technologies. It is a robust & time-tested software meeting the needs of all sizes of clients with enormous data volumes and user loads.

 

Our clientele comprises Fortune 500 companies and includes numerous high-profile facilities worldwide.

  • HCL Technologies, India’s leading IT giant is implementing eFACiLiTY® globally to manage its hot-desking/space management needs across its 270 offices in 50 countries
  • Muscat Bay, Oman’s leading luxury resort is implementing eFACiLiTY® through COMO Oman
  • CC Energy Development, the leading upstream oil & gas exploration, and production company in Oman has implemented eFACiLiTY® through COMO Oman
  • Optimus Facilities Management, a leading facility management company in Kuwait has implemented eFACiLiTY® through Collaboration Management & Control Solutions
  • Nigerian Content Development and Monitoring Board (NCDMB) implemented eFACiLiTY® through MEGASTAR Technical & Construction Company Limited (MTCCL)
  • Control Concepts, USA creates solutions for smarter, safer buildings and offers a single point of contact for Building Automation, Security, and Mechanical Service needs
  • Mitsubishi Electric, USA manufactures electric and architectural equipment
  • The Ministry of Health Bahrain is the largest government organization part of the Kingdom of Bahrain and manages about 88 locations which include all government hospitals, Clinics, and Pharmacies in Bahrain
  • Ministry of Health, Kuwait, one of the largest ministries in Kuwait manages about seven hospitals in the country
  • Dubai International Airport is an international airport that implemented eFACiLiTY® through Pacific Controls, Dubai
  • Credit Suisse through Honeywell - A Swiss multinational investment bank and financial services company for their Indian headquarters
  • Saudi Arabian National Guard (SANG) Military force of the Kingdom of Saudi Arabia
  • British Aerospace Systems (BAE Systems), the premier global defence and aerospace company in Saudi Arabia implemented eFACiLiTY® through Saudi Catering and Contracting (SCC)
  • Compass Group plc is a British multinational contract foodservice company headquartered in Chertsey, England
  • CGI is a global IT and business process services provider
  • Maersk Group, a global conglomerate operating in global trade, shipping, and energy implemented eFACiLiTY® to manage their Global Service Centers
  • The University of Dammam is a university in Dammam, Saudi Arabia
  • Ma'aden Infrastructure Company (MIC) is a subsidiary of the Saudi Arabian Mining Company implemented through Saudi Arabian Trading & Construction Co. (SATCO)
  • Nigerian Petroleum Development Company Ltd. (NPDC) is a fully owned subsidiary of the Nigerian National Petroleum Corporation (NNPC) implemented one of the eFACiLiTY® modules
  • Sodexo, a world leader in Facilities Management Services has implemented eFACiLiTY® in India and APAC region
  • Qualcomm is an American multinational semiconductor and telecommunications equipment company implementing eFACiLiTY® through Compass Group plc
  • PepsiCo is a global food and beverage leader in India.
  • Vodafone India is a member of the Vodafone Group a British multinational telecommunications company
  • Wipro Ltd is a global information technology, consulting, and outsourcing company
  • CRISIL Limited, India's leading Credit Rating agency - a Standard & Poor's (S&P)/McGraw-Hill-owned company
  • CYIENT, a public limited company listed on the NSE/BSE stock exchanges
  • Mars Group, one of the leading manufacturers of chocolates in the world
  • Yum group is the world's largest fast-food restaurant company and operates or licenses Taco Bell, KFC, Pizza Hut, and Wing Street restaurants worldwide
  • Perbadanan Putrajaya, which houses the Malaysian Government’s ministerial offices
  • Malaysian Communications and Multimedia Commission (MCMC), the communications and multimedia regulatory authority of Malaysia
  • Japan Tobacco International – Malaysia, the world’s second-largest tobacco product manufacturer
  • Royal Malaysia Police is a uniformed federal police force in Malaysia that implemented eFACiLiTY® through Azbil, Malaysia
  • Shell Refining Company, Malaysia, a global group of energy and petrochemicals companies with around 101,000 employees in more than 90 countries and territories
  • Schneider Electric, the global specialist in energy management
  • Ooredoo is a leading international communications company
  • Global Indian International School, Singapore is a leading international school offering Indian and international curricula to students from diverse backgrounds
  • Godrej Properties, part of the Godrej Group, developing real estate projects in over 12 major cities across India
  • Godrej Industries is India's leading manufacturer of oleochemicals and makes more than a hundred chemicals for use in over two dozen industries
  • Tata Realty and Infrastructure Limited (TRIL) is in the business of creating value and assets in the real estate & infrastructure sphere. Tata Realty and Infrastructure Limited (TRIL) implemented eFACiLiTY® in Ramanujan IT Park, Chennai
  • Tata AIA Life Insurance is one of the leading life insurance companies in India
  • Kotak Mahindra General Insurance is one of the top general insurance companies in India
  • City Centre Qurum is a lifestyle shopping mall
  • Bharat Kolkata Container Terminals Pvt Ltd, a subsidiary of PSA International Pte Ltd

eFACiLiTY® is the best bet, regardless of whether your plans include a massive global implementation or a large local implementation to help you efficiently manage your carbon neutral goals.

Our Company

 

SIERRA is an Indian Offshore Software Development Service Provider & a Microsoft Gold Certified Partner specializing in Enterprise Software Development & Mobile applications Development, with its headquarters in India and offices in Malaysia and the USA.

 

Our development team works out of our eFACiLiTY® Building, the World's 2nd Highest Ranking Green Building under USGBC’s LEED NC v2009 rating system and India's highest-ranking WELL Platinum-certified building rated by International WELL Building Institute under the WELL V2 rating system. SIERRA is also one of the first few software companies GLOBALLY to achieve the ISO 41001:2018 Facility Management System certification and this was achieved by fully implementing our eFACiLiTY® modules.

 

Take a virtual walk-through of the World’s Greenest Software Development Centre and the most automated building here:

 

WATCH VIDEO

 

To know more about eFACiLiTY® and other CAFM/IWMS modules
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PRESENTATION
SIERRA ODC Private Limited

We would appreciate it if you could schedule a brief 10-minute call to discuss more on this.

 

Given how well the eFACiLiTY® Instant Feedback System can help to improve the services of the organization/facility by capturing the instant occupant feedback.

 

Thank you.

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